Privacy | Terms
Vault Payment Systems, LLC, Payment Processing Service, Santa Monica, CA
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© Vault Payment Systems, LLC.



This Privacy and Cookies Policy is effective as of 07/23/2018.


Online privacy is constantly evolving, and Vault Payment Systems LLC ("Vault") a company that is organized in the United States of America, will take all commercially reasonable efforts to maintain up to date and effective online privacy standards and practices. We have linked every page of our website ("Website") to this page for your convenience. You may also accessyou may also access this Privacy Policy through your Vault-APP and may also contact Vault at with any questions or concerns that you may have.

Vault is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information ("Personal Information") that you share with us. Personal Information means any information that may be used to identify an individual, including, but not limited to; (1) a first and last name; (2) a home or other physical address; (3) an email address; (4) other contact information, whether at work or at home; (5) telephone numbers; (6) credit/debit card information; (7) bank account information; (8) website usernames and passwords. Vault collects and uses your Personal Information only for our business purposes which allows us to provide transaction processing services to you or retailers who have contractual agreements with Vault (“Retailers”).

If you choose to provide Vault with your Personal Information through our Website, or by facsimile, mail, or e-mail, Vault may transfer that Personal Information within Vault and transfer your Personal Information to Vault's third-party service providers, Retailers with whom you have made transactions for the purpose of assisting the Retailer in resolving disputes, and from your country or jurisdiction to other countries or jurisdictions around the world if the need arises

Vault strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, Vault will adhere to the principles set forth in this Privacy Policy even if, in connection with the above, we transfer your Personal Information from the United States to countries that may not require as stringent levels of protection for your Personal Information as are applied by Vault. In other words, Vault's goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

Vault may also collect government-issued identification numbers and other proofs of identity and domicile ("ID Information") to comply with existing Know your Customer government regulations.

Some of the new material in our Policy relates to newly implemented General Data Protection Regulations (“GDPR”) in the European Union regarding the safety of, use of, security of, processing of, and other specific rights regarding your Personal Information.

Vault complies with the California Online Privacy Protection Act (“CalOPPA”) as amended in 2013 and the additional privacy requirements of California AB-370.

This Privacy Policy explains how Vault treats your Personal Information.


Vault’s General Privacy Principles:

Vault is committed to safeguarding the privacy of your Personal Information:

To protect your privacy, Vault has adopted the following core areas of focus:

  1.  Notice
  2.  Choice
  3.  Security
  4.  Access and Accuracy

1.  Notice

Information Collection

You may access and browse certain parts of Vault's Website without disclosing any Personal Information. However, if you sign up for a Vault Account which will provide you with the Customer-APP, Vault will require that you supply Vault with some Personal Information. you will be required to input: (1) your full legal name; (2) the address where you reside which includes your street address, apartment number if applicable, your City, State and Zip Code; (3) your telephone number; and (4) your date of birth.

If you attempt to purchase a product or service offered by a Retailer, Vault will request that you voluntarily supply Vault with other Personal Information, specifically your method of payment details. Vault uses a secure transmission method for all of its transmissions. you will be able to allow Vault to store your payment mechanism information (for example, credit card number and expiration date) so that you are not required to reenter this information on a subsequent purchase. If you opt not to allow Vault to store this information you will be required to reenter your payment details during each merchandise process.

Vault receives and stores all information that you enter in Vault's Website or on your Vault-APP, unless you specifically opt-out of providing us your payment method details. In addition, Vault collects information about you during your visit, such as your IP Address, and Vault employs unique software in order to ascertain your physical location when using our Website and/or your Vault-APP. In addition, Vault may collect nonpublic personal information about you from the following sources:

-  Information Vault receives from you on applications or other forms; and

-  Information about your transactions with our Retailers, or otherss

Except as set forth below, Vault does not collect information from sources such as public records, or private organizations. However, Vault does collect Personal Information you submit to its Retailers in order to complete transactions. You are required to provide Vault and its clients with accurate and up-to-date information, and your failure to accurately provide such information could result in the voiding of your agreement with Vault and the cancellation of your Account.

Vault may require you to provide certain Personal Information by scanned e-mail. Only in situations where you cannot scan and upload this certain Personal Information online to Vault, will Vault request or accept Personal Information by any other methods such as copies in the mail or via facsimile message. This Personal Information is only requested to verify your identity, your personal address and the address and financial information you have submitted via Vault's Website. Personal Information collected via facsimile, mail, or e-mail will be scanned and stored in Vault’s computerized databases, and paper copies will be shredded unless Vault is required by law to keep paper copies.

In certain cases, current government regulations require Vault to collect valid government-issued identification numbers ("ID Numbers") such as passport numbers, driver’s license numbers and/or other government issued forms of identification of its Account Holders as a preventative measure against identity theft, money laundering, terrorist financing, and the use of Vault’s products and services for illegal purposes. VAULT WILL NEVER ASK YOU FOR YOUR ID NUMBER OVER INSTANT MESSENGER OR E-MAIL. You may be prompted to enter your ID Number after you log into your Vault account, or upon sign-up for a new Vault account. Vault may ask for a scanned copy of your government-issued identity document and your proof of address in order to confirm your identity.

Information Use

Vault is the sole owner of the information collected through our Website, or by facsimile, mail, e-mail, or by any other means. Vault will not sell, share, or rent this information to third parties, except as set forth in this Privacy Policy. Vault shall release data when required by law, to enforce Vault's agreement(s) with you, or to enforce the contract rights of Vault's Retailers.

Information Sharing

Vault will not share your ID Number or government-issued identity document with anyone, other than a government institution or authority when required by law, through subpoena by a court of competent jurisdiction, or other regulation.

Vault ensures that your Personal Information will not be disclosed to anyone other than a government institution or authority when required by law or other regulation, except we may disclose your Personal Information to the following parties (“Third Parties”):

-  Vault's affiliated Acquiring Bank and payment system processors as required to process transactions on your payment method with our Retailers;

-  Retailers affiliated with Vault from which you are purchasing goods and services using Vault.

In addition, Vault may disclose your user name, name, address, phone number, and e-mail address to non-financial companies, such as companies that perform marketing services on Vault’s behalf ("Nonaffiliated Third Parties") to provide you information, special offers, and promotions. You may opt-out from these disclosures at any time by following the Opt-Out procedure below

2.  Choice

Choice to provide Personal Information

You may choose whether or not to provide Personal Information to Vault. If you choose not to provide the Personal Information Vault requests, you can still visit portions of Vault's Website, but you may be unable to access certain options, offers, and services that involve Vault's interaction with you. If you chose to have a relationship with Vault, you will be required to provide certain Personal Information in connection with such relationship in order to maintain that relationship.

In those situations where governmental regulations require you to provide ID Information, if you choose not to provide this ID Information, you will not be able to sign up for an account. If you are a current Vault account holder, and Vault requests your ID Information upon login, if you have not provided the ID Number already, If you choose not to provide the requested ID Information, Vault will terminate your Vault account and you will not be able to use your C-APP to make purchases at our Retailers. Please contact for more information

Opt Out

If you prefer that Vault not disclose non-public Personal Information about you to Nonaffiliated Third Parties, you may opt out of those disclosures; that is, you may direct Vault not to make those disclosures (other than disclosures permitted or required by law). If you wish to opt out of disclosures to Nonaffiliated Third Parties, you may opt-out at when you login to your Vault Account. Please note that this opt-out process may take up to thirty (30) days to complete

3.  Security

Vault has implemented best-practices security policies, rules and technical measures to protect the Personal Information and ID Numbers that we have under our control from unauthorized access; improper use or disclosure; unauthorized modification; unlawful destruction or accidental loss. Secure Socket Layer (SSL) software is used when receiving and transmitting electronic payments. The sensitive information that you provide is encrypted. When Vault communicates with its required technology vendors and associated financial institutions, your credit card number is communicated on a private dedicated line of communication.

In addition, Vault protects your Personal Information and ID Information off-line. Access to your Personal Information is restricted. Vault's facilities are only accessible through a process of security clearance. All employees and data processors, who have access to and are associated with the processing of Personal Information and ID Information, are obliged to respect the confidentiality of our customers' Personal Information and ID Information, and your Personal Information and ID Information is restricted to those employees who have a need to know your Personal Information to our provide products or services to you. Vault conducts background and credit checks on all of its employees prior to employment. Vault employs a User ID, password scheme and a random Token process in order to limit and achieve access to our computer networks by our employees and Third Parties.

PCI-DSS Compliance

The Company is and has been in compliance with all applicable portions of the Payment Card Industry Data Security Standard (“PCI-DSS”) in all material respects, as it has been amended from time-to-time. With respect to payment card transactions or information processed in any way (including any processing, storing or communication of transaction data or Cardholder Data (as such term is defined in the PCI-DSS)), by the Company, the Company is in material compliance with the PCI-DSS applicable to service providers and with the requirements related to PCI-DSS in each Agreement pursuant to which the Company provides services of any kind. Each Company product or service that is:

4.  Access and Accuracy


You may inquire about your Personal Information or ID Information being held by Vault by sending an e-mail to Within five (5) business days, you shall be provided a copy of the Personal Information and/or ID Information that is kept about you. you will be charged a $25 processing fee to complete the request. Prior to completing your request, you will be required to provide proof of your identity. Vault reserves the right to refuse any request for information, and We will communicate the reason for our decision to you.


To the extent that you provide Vault with Personal Information, it must be accurate and current. Where Vault collects Personal Information from you, Vault's goal is to provide you a means of contact should you need to update or correct that Personal Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to or by facsimile, by governmental or private express mail, and all reasonable efforts will be made to incorporate the changes in your Personal Information as soon as practicable.

If you provide Vault with your ID Information, it must be from a currently valid government-issued identification document with picture and current proof of your address. Vault may request a scanned copy of your government-issued identification document to verify your identity at any time. If for any reason your government-issued identification document is not acceptable, Vault may request alternate forms of identification to verify your identity.


Occasionally, Vault receives information from Third Parties to compare to your Personal Information that you have provided to Vault for fraud prevention purposes.

Any websites displayed to you by Vault's Website as Internet search results or linked to Internet search results pages provided to you by Vault's Website, including websites owned or operated by Vault's clients, are websites developed by Third Parties over which Vault exercises no control. Such websites may send their own Cookies to end-users, collect data, or solicit Personal Information from you (see Vault’s Cookies Policy for information on our use of Cookies). Vault is not responsible for the privacy practices or the content of such websites, including such websites' use of any information collected when you are directed to or click through to such websites. Vault’s inclusion of such links does not imply endorsement. Even though such information might not identify you personally, you are strongly encouraged to become familiar with the privacy practices of those websites.


Vault does not request, or knowingly collect Personal Information or ID Numbers from children under the age of eighteen (18) years. Vault takes specific steps to protect the privacy of children by making reasonable efforts to ensure that a child's parent or legal guardian has authorized the collection and/or distribution to Third Parties of a child's Personal Information. Additionally, to ensure that children's privacy is respected on Vault's Website, Vault requires age verification on every inquiry. Furthermore, Vault does not give children the ability to post messages or otherwise distribute information about themselves on Vault's Website.


Vault will make all commercially reasonable efforts to maintain up-to-date and effective privacy standards and policies. Whenever Vault makes changes to these standards or this Privacy Policy we will post a notice of this change at For the time you have an account with Vault, you are agreeing to this Privacy Policy and changes that may be made to these standards or Privacy Policy.


This Privacy Policy is effective immediately. Privacy Policy changes are effective as soon as they are posted on our website.


Vault is committed to the privacy of all customers' Private Information and ID Numbers and are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy online is an evolving area, and Vault's Website is constantly evolving to meet these demands.

If you have any comments or questions regarding this Privacy Policy, please contact While Vault cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.


Cookie” means a small piece of text data stored on the storage drive of a visitor to a website, containing information about the visitor that can only be read by the server that placed the information onto the visitor's storage drive. Vault employs Cookie technology.

Most browsers are initially set up to accept Cookies. You can set your browser to block Cookies entirely, delete Cookies when you leave the website, notify you when you receive a Cookie giving you the chance to decide whether or not to accept it, or limit the subsequent retrieval of Cookies by the website. In addition, there are number of privacy-enhancing tools and software that you may purchase that will enable you to identify and block Cookies on a selective basis. Please note that for some websites that require an authorization, Cookies are not optional. Users choosing not to accept Cookies will probably not be able to access those websites where Cookies are not optional.

Cookies can be "Persistent", "Session" Cookies or “Essential Cookies”.

Persistent Cookies, also called a Permanent Cookie, or a Stored Cookie, is a Cookie that is stored on your hard drive until it expires (persistent cookies are set with expiration dates, but that date may be far in the future) or until you delete the Cookie.

Session Cookies are also called a Transient Cookie, and is a Cookie that is erased when you close your Web browser. A Session Cookie is stored in temporary memory and is not retained after your browser is closed. Session Cookies do not collect information from your computer.

Essential Cookies are Persistent or Session Cookies that we may use to authenticate you and prevent fraudulent use of your account(s).

To avoid any future Persistent Cookies being placed onto your hard drive from Vault's Website, You may also "Opt Out." In order for you to receive the Opt Out Cookie(s) you will need to have JavaScript and Cookies enabled in Your browser. By receiving this Cookie, Vault's systems will know that you have opted out and will not attempt to assign other Cookies in the future. Since the Opt Out Cookie does not contain a unique User ID number, it does not allow us to identify your computer individually. Please note again that some of Vault's websites require an authorization and use of Cookies is not optional (for example, a shopping cart). Users opting out of future Cookies will probably not be able to access those websites.

I.  How Vault uses Cookies

When you use and access the Service, we may place a number of Cookies in your web browser.

We use Cookies for the following purposes: (1) to enable certain functions of the service; (2) to provide analytics; (3) to store your preferences; and (4) to enable advertisements delivery, including behavioral advertising.

We use both Session and Persistent Cookies on the service and we use different types of Cookies to run the service:

II.  Third-­party Cookies

In addition to our own Cookies, we may also use various third-­partys’ Cookies to report usage statistics of the Service, deliver advertisements on and through the service, and so on.

III.  What are Your choices regarding Cookies

If you'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

Please note, however, that if you delete Cookies or refuse to accept them, you might not be able to use all of the features We offer. You may not be able to store your preferences, and some of our webpages might not display properly

IV.  Where can You find more information about Cookies?

You can learn more about Cookies and the following third-­party websites: